how to deactivate primary ps4 from website

Deactivating your primary PlayStation 4 (PS4) from the website can be a confusing process for many users.

Whether you are selling your console, upgrading to a new one, or simply switching to a different primary device, it is essential to know how to properly deactivate your PS4.


Before we dive into the step-by-step process of deactivating your primary PS4 from the website, let’s first understand why it is necessary to do so.

Deactivating your primary PS4 is crucial when you have reached the maximum limit of activated consoles, as set by Sony. Each PlayStation Network (PSN) account can have only one primary PS4 at a time.

When you activate a console as your primary, you gain certain benefits such as sharing games and PlayStation Plus subscriptions with other accounts on that same console.

There may be instances when you need to deactivate your primary PS4. This could be due to purchasing a new PS4 and wanting to set it as your primary, selling your current console, or simply switching to another primary device altogether.

By deactivating your primary PS4 from the website, you ensure that your account is no longer tied to the console, allowing you to make the necessary changes without any hiccups.


Let’s proceed to the step-by-step guide on how to do it effectively.

Step 1:

Open a web browser and go to the PlayStation Network website.

Step 2:

Log in to your PlayStation Network account using your credentials.

Step 3:

Once you are logged in, hover over your profile icon in the top right corner of the screen and select “Account Settings” from the drop-down menu.

Step 4:

In the Account Settings page, navigate to the “PS4 Systems” section. Here you will see a list of all the consoles that you have activated as your primary.

Step 5:

Find the PS4 console that you want to deactivate and click on the “Deactivate” button next to it.

Step 6:

You will be asked to confirm your decision. Click “Deactivate” again to proceed.

Step 7:

Congratulations! You have successfully deactivated your primary PS4 from the website.


While deactivating your primary PS4 from the website is generally a straightforward process, there may be certain issues that you could encounter along the way.

1. “Deactivate” button not visible:

If you are unable to see the “Deactivate” button next to the PS4 console you want to deactivate, it may indicate that the console is currently not set as your primary. Double-check your account settings to confirm if the console is indeed activated as your primary.

2. Login issues:

If you are having trouble logging into your PlayStation Network account, ensure that your login credentials are correct. You can try resetting your password if necessary and using an alternate web browser or clearing your browser cache and cookies.

3. Error messages:

If you encounter any error messages during the deactivation process, take note of the error code or message displayed. You can then refer to the PlayStation support website or contact their customer support for assistance in resolving the issue.

You can successfully troubleshoot any issues that might arise during the deactivation process. Remember to seek further assistance from PlayStation support if necessary, as they will be best equipped to provide you with specific solutions tailored to your situation.

Tips and precautions

i. Take note of your game saves:

Before deactivating your primary PS4, remember to backup your game saves to ensure you don’t lose any progress. You can either upload your data to the PlayStation Plus online storage or transfer it to an external USB storage device.

ii. Consider the implications for other users:

Deactivating your primary PS4 may impact other users who share the console. Make sure to communicate with them in advance and discuss any potential consequences, such as the loss of access to purchased games or multiplayer features.

iii. Ensure a stable internet connection:

A reliable internet connection is vital during the deactivation process. Any interruptions or network issues may cause errors or delays. It’s recommended to connect your PS4 directly to the router via an Ethernet cable for a stable and uninterrupted connection.

6. Conclusion

Deactivating your primary PS4 from the website can be a straightforward process if you follow the steps outlined in this blog.

The implications for other users, and ensuring a stable internet connection, you can minimize any potential issues or complications.